Shipping policy

Shipping Policy

Last updated: October 28, 2026

MT99 Clothing Co., Limited operates MT99 at https://mt99.store. For help, contact MT99Store@outlook.com.

Order processing

Orders are fulfilled from China after payment is confirmed. Please allow 1-3 business days for processing before dispatch. Processing may take longer during launches, promotions, holidays, or high-volume periods.

Estimated delivery times

Delivery time starts after dispatch and is an estimate, not a guaranteed arrival date.

  • United States: Standard international shipping, estimated 7-15 business days; Express international shipping, estimated 5-12 business days.
  • Singapore: Standard international shipping, estimated 7-15 business days.
  • Australia, New Zealand and Canada: Standard international shipping, estimated 10-20 business days.
  • Malaysia: Standard tracked shipping, estimated 5-9 business days after dispatch.
  • Philippines: Standard tracked shipping, estimated 11-14 business days after dispatch.
  • United Arab Emirates: Standard tracked shipping, estimated 8-15 business days after dispatch.
  • Mexico (excluding Guerrero): Standard tracked shipping, estimated 8-12 business days after dispatch.

Express shipping is not currently offered to Australia, New Zealand, Singapore, Canada, Malaysia, the Philippines, the United Arab Emirates or Mexico. Customs clearance, remote destinations, public holidays, weather and carrier disruptions may result in longer delivery times. Contact us if your shipment exceeds the estimated window so we can investigate. These estimates do not limit any mandatory right relating to late delivery or non-delivery.

Shipping charges

Eligible orders with a merchandise subtotal of USD 59.99 or more receive free Standard international shipping. Standard shipping is USD 3.99 for eligible orders below USD 59.99. Express shipping is not included in the free-shipping offer. The final shipping charge and payment currency are displayed before payment.

Order value limits for selected destinations

For the currently available Standard shipping service, the merchandise subtotal used to calculate shipping must not exceed USD 100 for Malaysia, USD 140 for the Philippines or USD 250 for the United Arab Emirates and Mexico. Orders above these limits cannot use this shipping service. Please contact MT99Store@outlook.com before ordering if you need a shipping quote for a larger order. These are store shipping limits, not customs exemption thresholds.

Mexico delivery requirements

Standard delivery to Mexico is currently available outside the state of Guerrero. We do not currently offer delivery to Guerrero. Please enter your full legal recipient name, complete address, postcode, contact phone number and RFC, CURP or other accepted tax identification in the checkout fields. Recipient identification must match the shipping recipient. Missing or inconsistent customs information may delay dispatch; we may contact you to confirm it before shipping. Import duties and taxes are separate from the Standard shipping charge unless expressly included at checkout.

New Zealand delivery exclusions

We do not currently deliver to the following New Zealand postcodes: 0960, 0961, 0962, 0963, 0991, 1081, 1840, 1841, 1842, 1843, 1971, 8016, 8942, 8944, 9818 and 9846. Checkout may ask the customer to use another delivery address. Postcode 8013 is not included in this exclusion.

Tracking

When tracking is available, we will send tracking information to the email address used at checkout after dispatch.

Customs, duties and taxes

International orders may be subject to import duties, taxes, customs fees or similar charges imposed by the destination country. Unless otherwise expressly stated at checkout, these charges are the customer's responsibility. Contact us before paying an unexpected carrier or customs request if you need help confirming it.

Address accuracy

Please provide a complete and accurate shipping address, including the correct city, region, postcode and telephone number. Contact us as soon as possible if a correction is needed. Once dispatched, an address might not be changeable and carrier correction or redelivery fees may apply. This does not limit rights where a delivery problem was caused by us.

Lost, damaged or undeliverable parcels

If a parcel appears lost, damaged or undeliverable, contact us with your order number. We will investigate and provide an appropriate resolution in accordance with applicable consumer law.

Returns

Returns are handled at our facility in mainland China. Contact us for the correct return address and instructions before sending a return. International return postage can be substantial. For change-of-mind returns, the customer pays return postage. For confirmed faults or fulfillment errors, we arrange or reimburse reasonable return postage as explained in our Return and Refund Policy.