Refund policy

Return and Refund Policy

MT99 is operated by MT99 Clothing Co., Limited at https://mt99.store. For help, contact MT99Store@outlook.com.

Your statutory rights

Nothing in this policy excludes or limits any mandatory consumer rights under applicable law. The 30-day change-of-mind window and condition requirements below do not limit your rights concerning faulty, damaged, incorrectly supplied, or misdescribed goods.

30-day change-of-mind returns

You may request a change-of-mind return within 30 days after receiving the item. This includes a change in preference or selecting the wrong size or color when we supplied the item as ordered and described. Items must be unworn, unwashed, unused, with original tags attached and in their original packaging. Please provide your order number or other proof of purchase.

How to request a return

Our return facility is in mainland China. International customers will need to return items to China unless we agree to another remedy. We provide the full return address and shipping instructions when you contact us to arrange your return.

Email us with your order number, the items you wish to return, and the reason. Please contact us before sending anything back so we can provide the correct return address and instructions. Do not assume the address on the parcel or our registered business address is the return address. Failure to obtain prior authorization does not by itself remove your statutory rights.

Change-of-mind shipping costs

International return postage to China can be substantial and varies by your location, parcel size, weight, and carrier. Please consider this cost before ordering. We do not provide free return labels for change-of-mind returns.

You are responsible for arranging and paying the return postage for a change-of-mind return. Original delivery charges actually paid are not refunded for these returns, except where required by law. Please use a tracked service and keep proof of postage. Contact us if a return shipment is delayed or lost so that the available evidence and applicable rights can be considered.

Returns from free-shipping orders

If your order qualified for free Standard shipping when placed, we will not deduct the original outbound shipping cost from your refund, whether you return some or all of the items. This also applies when the items you keep would no longer meet the original free-shipping threshold. Refunds are based on the amount actually paid for each returned item after allocated discounts. Return-postage responsibility depends on the reason for the return, as explained in this policy.

Faulty, damaged, incorrect, or misdescribed items

Please contact us as soon as you discover a problem. Include your order number, a description, and photos where reasonably available. There is no blanket seven-day reporting deadline that limits your statutory rights. We may reasonably request further information or an inspection.

For a confirmed fault or fulfillment error, we will arrange an appropriate remedy, such as repair, replacement, or refund, in accordance with your applicable rights. If a return is needed, we will arrange a suitable return method at our expense or reimburse reasonable return-postage costs you have paid. Please contact us to arrange the method and keep receipts; prior authorization is not an absolute condition of reimbursement required by law.

If the entire order is returned and refunded because of a confirmed fault or our fulfillment error, we will also refund the original Standard delivery charge actually paid. For a partial return, we will assess the delivery-charge refund in light of the affected items and applicable law. Additional delivery charges will be refunded where legally required.

Where appropriate, we may approve a refund or replacement without requiring the item back. A partial refund while you keep the item is optional and requires your agreement; it does not replace a remedy to which you are legally entitled.

Items excluded from voluntary returns

Gift cards, final-sale or marked-down items, and items worn, washed, altered, or damaged by the customer are excluded from our voluntary change-of-mind return offer. These exclusions do not remove statutory rights relating to defects, incorrect supply, misdescription, or other protected circumstances. Normal wear, misuse, and damage caused by failing to follow appropriate care instructions are not manufacturing defects.

Size and style changes

We do not offer direct change-of-mind exchanges. Request a return and place a new order for the preferred size, color, or style. A new order is subject to the shipping offer shown at checkout. This does not apply to replacements provided to remedy a confirmed product fault or fulfillment error.

Refund processing

We will notify you after reviewing your return. Approved refunds are issued to the original payment method within 10 business days of approval, or sooner where required by law. Your bank or payment provider may take additional time to post the refund. Contact us if more than 15 business days have passed since approval.

Refunds reflect the amount actually paid for the returned items after discounts. We will not require you to accept store credit instead of a monetary refund to which you are entitled. If applicable law gives you cancellation or return rights beyond our voluntary policy, those rights take priority.